At Hive production, we strive to provide transparent pricing, efficient delivery, and clear communication regarding our services. This policy outlines our approach to pricing, delivery methods, and shipping procedures.
1. Pricing Policy
- Custom Quotes: For custom projects or services, a detailed quote will be provided after an initial consultation. The quote will include a breakdown of costs.
- Taxes and Fees: All prices are exclusive of applicable taxes and fees, which will be added to the total cost as per local regulations.
- Discounts and Promotions: Any discounts or promotional offers will be clearly stated and have specific terms and conditions.
2. Delivery Methods
- Digital Delivery: Most of our products and services, including software, documentation, and reports, are delivered digitally via email, cloud storage links, or our secure client portal.
- Turnaround Time: Delivery times are specified in the service agreement and depend on the scope and complexity of the project.
- Notifications: Clients will receive an email notification once their product or service is ready for delivery.
- Physical Delivery: In rare cases where physical delivery of hardware or other materials is required, we will use reputable courier services.
- Shipping Costs: Shipping costs will be included in the quote and will vary based on the destination and shipping method.
- Tracking: Clients will receive tracking information once the shipment is dispatched.
3. Shipping Policy
- Domestic Shipping: For physical deliveries within the country, we offer standard and expedited shipping options. Delivery times and costs will vary based on the chosen option.
- International Shipping: For international deliveries, we provide several shipping options through international couriers. Clients are responsible for any customs duties, taxes, and import fees.
- Delivery Timeframes: Estimated delivery timeframes will be provided at the time of purchase or project agreement. These estimates are based on courier delivery schedules and may be subject to delays beyond our control.
- Handling and Packaging: We ensure that all physical products are securely packaged to prevent damage during transit. Handling fees are included in the shipping cost.
- Shipping Confirmation: Once an order is shipped, clients will receive a confirmation email with tracking information.
4. Delivery Issues
- Delayed Delivery: If there are any delays in delivery, we will inform the client as soon as possible and provide a new estimated delivery date.
- Lost or Damaged Shipments: In the event of a lost or damaged shipment, clients should contact us immediately. We will work with the courier to resolve the issue and arrange for a replacement if necessary.
- Incorrect Address: Clients are responsible for providing accurate delivery addresses. Additional charges may apply if an order needs to be reshipped due to an incorrect address provided by the client.
5. Contact Information
For any questions or concerns regarding this policy, please contact us at:
- Email: [info@hiveproduction.org]
- Phone: [+1 (346) 347-9930]
- Address: [4818 lucky fawn lane Richmond Tx 77406]
6. Amendments
Hive Production reserves the right to modify this policy at any time. Any changes will be communicated to clients through our website or via email.
By engaging our services, you acknowledge that you have read, understood, and agree to abide by this pricing, delivery method, and shipping policy.