Refund Policy

At Hive productions we are committed to providing high-quality software development services and ensuring our clients are satisfied with our work. However, we understand that there may be situations where refunds are necessary. Our refund policy outlines the conditions under which refunds will be granted and the process for requesting a refund.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

1. Project Cancellation by Client: If the client decides to cancel the project before any significant work has commenced.
2. Non-Delivery of Services: If the services are not delivered within the agreed-upon timeline and no prior notice or agreement for delay has been made.
3. Quality Issues: If the delivered work does not meet the agreed-upon specifications or standards, and the issues cannot be resolved through revisions or additional efforts.
4. Billing Errors: If there is an overcharge or billing error.

2. Non-Refundable Services

The following situations do not qualify for a refund:

1. Change of Mind: Refunds will not be issued if the client changes their mind after the project has commenced.
2. Partial Work: If part of the work has been completed and delivered as per the agreement, refunds will not be provided for the completed portion.
3. Delayed Communication: If delays are caused due to the client’s lack of communication or response.
4. Third-Party Services: Costs incurred for third-party services, licenses, or products purchased on behalf of the client are non-refundable.

3. Refund Request Process

To request a refund, clients must follow these steps:

1. Initiate a Request: Send a written request via email to [info@hiveproduction.org] outlining the reason for the refund.
2. Provide Documentation: Include any relevant documentation, such as the service agreement, proof of payment, and communication records.
3. Review Process: Our team will review the request and may contact the client for additional information or clarification.
4. Decision and Communication: A decision will be made within 15 business days. The client will be notified via email about the outcome of the refund request.

4. Refund Processing

If a refund is approved, it will be processed as follows:

1. Payment Method: Refunds will be issued using the same method of payment used for the initial transaction unless otherwise agreed.
2. Processing Time: Refunds will be processed within 10 business days of the approval notice. It may take additional time for the refund to appear on the client’s account, depending on the payment method and financial institution.

5. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

• Email: [info@hiveproduction.org]
• Phone: [+1 (346) 347-9930]
• Address: [4818 lucky fawn lane Richmond Tx 77406]

6. Amendments

Hive Production reserves the right to modify this refund policy at any time. Any changes will be communicated to clients through our website or via email.

By engaging our services, you acknowledge that you have read, understood, and agree to abide by this refund policy.